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minor✓ Resolved

SMS Delivery Delays from Twilio to XL Axiata Indonesia

Twilio•Mon, Mar 9, 2026, 06:48 AM
Status
resolved
Duration
2h 46m
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Mar 9, 2026, 09:35 AM
This incident has been resolved.
monitoringMon, Mar 9, 2026, 07:41 AM
We have observed a recovery in SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Mar 9, 2026, 06:48 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to XL Axiata network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
81f02ebe-677a-40eb-9498-46591a5cd657
External ID
wtvf6t4w8zgs
🕐 Started
Mon, Mar 9, 2026, 06:48 AM
🔄 Last Updated
Mon, Mar 9, 2026, 09:35 AM
✓ Resolved
Mon, Mar 9, 2026, 09:35 AM
MINOR
Impact Level
2h 46m
Total Duration
2
Status Updates
Affected Components
SMS, APAC
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