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minor✓ Resolved

Service Degradation Affecting Zoom Contact Center in the Saudi Arabia region.

Zoom•Fri, Jan 30, 2026, 07:52 PM
Status
resolved
Duration
57 minutes
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jan 30, 2026, 08:50 PM
This incident has been resolved.
monitoringFri, Jan 30, 2026, 08:21 PM
The service degradation affecting Zoom Contact Center inbound/outbound call failures in the Saudi Arabia region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
identifiedFri, Jan 30, 2026, 08:09 PM
We have successfully identified the root cause affecting Zoom Contact Center inbound/outbound call failures in the Saudi Arabia region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
investigatingFri, Jan 30, 2026, 07:52 PM
We are currently investigating a service degradation affecting Zoom Contact Center inbound/outbound call failures in the Saudi Arabia region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

📊 TECHNICAL DETAILS

Internal ID
80d66a65-3aa0-4e13-9aa4-9c937934c387
External ID
mstmdjqnj57d
🕐 Started
Fri, Jan 30, 2026, 07:52 PM
🔄 Last Updated
Fri, Jan 30, 2026, 08:50 PM
✓ Resolved
Fri, Jan 30, 2026, 08:50 PM
MINOR
Impact Level
57 minutes
Total Duration
3
Status Updates
Affected Components
Voice (Inbound/Outbound)
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