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minor✓ Resolved
Network Degradation Between Regions Impacting Voice Calls, Video Sessions & Webhooks
Status
resolved
Duration
8h 24m
Updates
5
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedSat, May 9, 2026, 12:25 PM
This incident has been resolved.
monitoringSat, May 9, 2026, 10:21 AM
The incident affecting cross region connectivity are now operating normally. Customers are no longer experiencing degradation of calls, video calls or dropped Webhooks traversing between regions. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
investigatingSat, May 9, 2026, 06:51 AM
We are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingSat, May 9, 2026, 05:00 AM
We are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingSat, May 9, 2026, 04:18 AM
We are currently investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSat, May 9, 2026, 04:00 AM
We are currently investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
80ad2b9c-bb66-4495-b92f-b61f9e70ba53
External ID
3rlxyj2n2md4
🕐 Started
Sat, May 9, 2026, 04:00 AM
🔄 Last Updated
Sat, May 9, 2026, 12:25 PM
✓ Resolved
Sat, May 9, 2026, 12:25 PM
MINOR
Impact Level
8h 24m
Total Duration
5
Status Updates
Affected Components
PSTN US1Group RoomsPSTN AU1PSTN IE1SIP Interface US1SIP Interface AU1SIP Interface IE1Client Web US1Client Web AU1Client Web IE1Client Mobile US1Client Mobile AU1Client Mobile IE1Conference US1Conference AU1Conference IE1
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