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minor✓ Resolved

SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Philippines

Twilio•Wed, Jun 17, 2026, 02:42 PM
Status
resolved
Duration
8h 27m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Jun 17, 2026, 11:10 PM
This incident has been resolved.
monitoringWed, Jun 17, 2026, 09:05 PM
We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Jun 17, 2026, 05:50 PM
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedWed, Jun 17, 2026, 03:49 PM
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Jun 17, 2026, 02:49 PM
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Jun 17, 2026, 02:42 PM
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
7fdfd991-2674-4d77-9518-b1cbb6ea4ed7
External ID
gh3mxs5686gv
🕐 Started
Wed, Jun 17, 2026, 02:42 PM
🔄 Last Updated
Wed, Jun 17, 2026, 11:10 PM
✓ Resolved
Wed, Jun 17, 2026, 11:10 PM
MINOR
Impact Level
8h 27m
Total Duration
5
Status Updates
Affected Components
SMS, APAC
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