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minor✓ Resolved

User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States

Twilio•Mon, Jun 15, 2026, 05:06 PM
Status
resolved
Duration
3h 8m
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Jun 15, 2026, 08:15 PM
This incident has been resolved.
monitoringMon, Jun 15, 2026, 06:10 PM
We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Jun 15, 2026, 05:06 PM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
7f4247e7-e164-46ed-8e40-549869b7a377
External ID
hs0772g697n9
🕐 Started
Mon, Jun 15, 2026, 05:06 PM
🔄 Last Updated
Mon, Jun 15, 2026, 08:15 PM
✓ Resolved
Mon, Jun 15, 2026, 08:15 PM
MINOR
Impact Level
3h 8m
Total Duration
2
Status Updates
Affected Components
Verify Silent Network AuthLookup SIM SwapLegacy Identity MatchAndAttributes
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