minor✓ Resolved

User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States

Twilio•2026-06-15 17:06 UTC

Status

resolved

Duration

3h 8m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-06-15 20:15 UTC

This incident has been resolved.

monitoring2026-06-15 18:10 UTC

We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-06-15 17:06 UTC

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

7f4247e7-e164-46ed-8e40-549869b7a377

External ID

hs0772g697n9

🕐 First reported

2026-06-15 17:06 UTC

🔄 Last Updated

2026-06-15 20:15 UTC

✓ Resolved

2026-06-15 20:15 UTC

MINOR

Impact Level

3h 8m

Total Duration

Status Updates

Affected Components

Verify Silent Network AuthLookup SIM SwapLegacy Identity MatchAndAttributes

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