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minor✓ Resolved

Voice Call Failures from Subscribers to Twilio Philippines Phone Numbers

Twilio•Fri, Apr 17, 2026, 08:56 AM
Status
resolved
Duration
2h 3m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Apr 17, 2026, 11:00 AM
This incident has been resolved.
monitoringFri, Apr 17, 2026, 09:33 AM
We have observed a recovery in voice calls from network subscribers to Twilio Philippines Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Apr 17, 2026, 09:04 AM
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Apr 17, 2026, 08:56 AM
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
7f36328b-cd5e-47de-8f3b-6aec84204680
External ID
h394phcvz86w
🕐 Started
Fri, Apr 17, 2026, 08:56 AM
🔄 Last Updated
Fri, Apr 17, 2026, 11:00 AM
✓ Resolved
Fri, Apr 17, 2026, 11:00 AM
MINOR
Impact Level
2h 3m
Total Duration
3
Status Updates
Affected Components
Voice, APAC
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