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minor✓ Resolved

SMS Delivery Delays to NetOne Zimbabwe

Twilio•Thu, Jan 29, 2026, 11:11 PM
Status
resolved
Duration
7h 43m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jan 30, 2026, 06:55 AM
This incident has been resolved.
monitoringFri, Jan 30, 2026, 05:05 AM
We are observing recovery in SMS delivery delays when sending messages to NetOne Zimbabwe. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Jan 30, 2026, 01:43 AM
We still experiencing SMS delivery delays when sending messages to NetOne Zimbabwe. Our engineers keep working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingFri, Jan 30, 2026, 12:06 AM
We continuing experiencing SMS delivery delays when sending messages to NetOne Zimbabwe. Our engineers keep working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, Jan 29, 2026, 11:11 PM
We are experiencing SMS delivery delays when sending messages to NetOne Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
7f227494-da68-4d90-ad92-ccf50aeb4971
External ID
qg0k6g4311p8
🕐 Started
Thu, Jan 29, 2026, 11:11 PM
🔄 Last Updated
Fri, Jan 30, 2026, 06:55 AM
✓ Resolved
Fri, Jan 30, 2026, 06:55 AM
MINOR
Impact Level
7h 43m
Total Duration
4
Status Updates
Affected Components
SMS, Middle East & Africa
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