minor✓ Resolved

SMS Delivery Delays to NetOne Zimbabwe

Twilio•2026-01-29 23:11 UTC

Status

resolved

Duration

7h 43m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-01-30 06:55 UTC

This incident has been resolved.

monitoring2026-01-30 05:05 UTC

We are observing recovery in SMS delivery delays when sending messages to NetOne Zimbabwe. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-01-30 01:43 UTC

We still experiencing SMS delivery delays when sending messages to NetOne Zimbabwe. Our engineers keep working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigating2026-01-30 00:06 UTC

We continuing experiencing SMS delivery delays when sending messages to NetOne Zimbabwe. Our engineers keep working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-01-29 23:11 UTC

We are experiencing SMS delivery delays when sending messages to NetOne Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

7f227494-da68-4d90-ad92-ccf50aeb4971

External ID

qg0k6g4311p8

🕐 First reported

2026-01-29 23:11 UTC

🔄 Last Updated

2026-01-30 06:55 UTC

✓ Resolved

2026-01-30 06:55 UTC

MINOR

Impact Level

7h 43m

Total Duration

Status Updates

Affected Components

SMS, Middle East & Africa

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