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minor✓ Resolved

SMS Delivery Delays and Failures to Algar network for a Subset of Short Codes in Brazil

Twilio•Mon, Jan 26, 2026, 04:19 PM
Status
resolved
Duration
9h 36m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Jan 27, 2026, 01:55 AM
This incident has been resolved.
monitoringMon, Jan 26, 2026, 11:17 PM
We are observing recovery in SMS delivery SMS delivery delays and failures to Algar network for a subset of Short Codes in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingMon, Jan 26, 2026, 07:19 PM
We are experiencing SMS delivery SMS delivery delays and failures to Algar network for a subset of Short Codes in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingMon, Jan 26, 2026, 05:19 PM
We are experiencing SMS delivery SMS delivery delays and failures to Algar network for a subset of Short Codes in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Jan 26, 2026, 04:19 PM
We are experiencing SMS delivery SMS delivery delays and failures to Algar network for a subset of Short Codes in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
7e69dc1a-4347-459d-8b14-fb878f063c74
External ID
35hz9z1fg1j5
🕐 Started
Mon, Jan 26, 2026, 04:19 PM
🔄 Last Updated
Tue, Jan 27, 2026, 01:55 AM
✓ Resolved
Tue, Jan 27, 2026, 01:55 AM
MINOR
Impact Level
9h 36m
Total Duration
4
Status Updates
Affected Components
SMS, Latin America
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