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minor✓ Resolved

Voice Call Failures from Network Subscribers to a Subset of Twilio Philippines Phone Numbers

Twilio•Fri, Feb 20, 2026, 03:19 AM
Status
resolved
Duration
1d 8h
Updates
8
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSat, Feb 21, 2026, 11:35 AM
This incident has been resolved.
monitoringSat, Feb 21, 2026, 09:37 AM
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Philippines Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Feb 20, 2026, 05:52 PM
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
investigatingFri, Feb 20, 2026, 10:37 AM
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigatingFri, Feb 20, 2026, 06:36 AM
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringFri, Feb 20, 2026, 06:35 AM
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingFri, Feb 20, 2026, 06:25 AM
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingFri, Feb 20, 2026, 04:12 AM
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Feb 20, 2026, 03:19 AM
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
7e543708-706f-46da-8800-794a6c7d86a6
External ID
v8tl5tyg0sbx
🕐 Started
Fri, Feb 20, 2026, 03:19 AM
🔄 Last Updated
Sat, Feb 21, 2026, 11:35 AM
✓ Resolved
Sat, Feb 21, 2026, 11:35 AM
MINOR
Impact Level
1d 8h
Total Duration
8
Status Updates
Affected Components
Voice, APAC
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