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minor✓ Resolved

SMS and MMS Delivery Receipt Delays from Twilio to Verizon United States

Twilio•Fri, Apr 17, 2026, 08:06 AM
Status
resolved
Duration
3h 39m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Apr 17, 2026, 11:45 AM
This incident has been resolved.
monitoringFri, Apr 17, 2026, 09:50 AM
We have observed a recovery in SMS and MMS delivery receipts from Twilio to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Apr 17, 2026, 09:25 AM
We are continuing to work on a fix for this issue.
identifiedFri, Apr 17, 2026, 09:22 AM
Twilio customers may be experiencing SMS and MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Apr 17, 2026, 08:14 AM
Twilio customers may be experiencing MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Apr 17, 2026, 08:06 AM
Twilio customers may be experiencing MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
7e35909c-2796-4d8a-beaa-3d96f409bd6f
External ID
tkcx01cysmyy
🕐 Started
Fri, Apr 17, 2026, 08:06 AM
🔄 Last Updated
Fri, Apr 17, 2026, 11:45 AM
✓ Resolved
Fri, Apr 17, 2026, 11:45 AM
MINOR
Impact Level
3h 39m
Total Duration
5
Status Updates
Affected Components
SMS Long Code, North AmericaSMS Long Code, North AmericaMMS Long Code, North AmericaMMS Long Code, North AmericaSMS Short Code, North AmericaSMS Toll-Free, North AmericaMMS Short Code, North AmericaMMS Toll-Free, North AmericaSMS Toll-Free, North AmericaMMS Toll-Free, North America
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