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critical✓ Resolved

Chat support on Shopify Help Center is temporarily unavailable

Shopify•Thu, Aug 27, 2026, 06:31 PM
Status
resolved
Duration
23 minutes
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Aug 27, 2026, 06:55 PM
This incident has been resolved.
monitoringThu, Aug 27, 2026, 06:41 PM
The issues with the Shopify Help Center have been resolved, and are being monitored.
investigatingThu, Aug 27, 2026, 06:31 PM
Our live chat support may be unavailable on the Shopify Help Center due to a technical issue. We are investigating and will keep you updated.

📊 TECHNICAL DETAILS

Internal ID
7dff1d7d-bc87-4ed0-b423-574d3e99e6d1
External ID
45kht8w8zcm6
🕐 Started
Thu, Aug 27, 2026, 06:31 PM
🔄 Last Updated
Thu, Aug 27, 2026, 06:55 PM
✓ Resolved
Thu, Aug 27, 2026, 06:55 PM
CRITICAL
Impact Level
23 minutes
Total Duration
2
Status Updates
Affected Components
Support
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