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minor✓ Resolved

Browser Isolation Session Initialization Failures

Cloudflare•Mon, Sep 7, 2026, 02:25 PM
Status
resolved
Duration
4h 49m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Sep 7, 2026, 07:15 PM
This incident has been resolved.
monitoringMon, Sep 7, 2026, 03:11 PM
A fix has been implemented and we are monitoring the results. Customers still experiencing the issue may attempt to close all their Browser Isolation tabs for 2 minutes before starting a new session.
identifiedMon, Sep 7, 2026, 02:59 PM
The issue has been identified and a fix is being implemented.
investigatingMon, Sep 7, 2026, 02:25 PM
We are investigating reports of customers encountering a white screen when attempting to access websites behind Browser Isolation. This is caused by Browser Isolation session initialization failing to complete. Our engineering team is actively working to identify and resolve the root cause.

📊 TECHNICAL DETAILS

Internal ID
7dfe7347-6643-4f46-8fbe-6f08fc065488
External ID
z16209cfb1xv
🕐 Started
Mon, Sep 7, 2026, 02:25 PM
🔄 Last Updated
Mon, Sep 7, 2026, 07:15 PM
✓ Resolved
Mon, Sep 7, 2026, 07:15 PM
MINOR
Impact Level
4h 49m
Total Duration
3
Status Updates
Affected Components
Browser IsolationGateway
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