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minor✓ Resolved

SMS Delivery Receipt Delays from Twilio to Globe Telecom Philippines

Twilio•Sat, Aug 29, 2026, 04:09 AM
Status
resolved
Duration
4h 25m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSat, Aug 29, 2026, 08:35 AM
This incident has been resolved.
monitoringSat, Aug 29, 2026, 06:29 AM
We have observed a recovery in SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Aug 29, 2026, 05:14 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Aug 29, 2026, 04:14 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSat, Aug 29, 2026, 04:09 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
7ae58b4c-25c2-4521-9e02-23ceb536ee9a
External ID
cmtwzbdhm62k
🕐 Started
Sat, Aug 29, 2026, 04:09 AM
🔄 Last Updated
Sat, Aug 29, 2026, 08:35 AM
✓ Resolved
Sat, Aug 29, 2026, 08:35 AM
MINOR
Impact Level
4h 25m
Total Duration
4
Status Updates
Affected Components
SMS, APAC
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