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minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Long Codes and Short Codes to Liberty Mobile Puerto Rico

Twilio•Thu, Jul 9, 2026, 07:22 PM
Status
resolved
Duration
8h 42m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jul 10, 2026, 04:05 AM
This incident has been resolved.
monitoringFri, Jul 10, 2026, 01:04 AM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringThu, Jul 9, 2026, 11:04 PM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Jul 9, 2026, 10:37 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedThu, Jul 9, 2026, 08:31 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Jul 9, 2026, 07:31 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Jul 9, 2026, 07:22 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
7adc6815-83b7-405c-87e7-fff609295b30
External ID
1469g7btf0yh
🕐 Started
Thu, Jul 9, 2026, 07:22 PM
🔄 Last Updated
Fri, Jul 10, 2026, 04:05 AM
✓ Resolved
Fri, Jul 10, 2026, 04:05 AM
MINOR
Impact Level
8h 42m
Total Duration
6
Status Updates
Affected Components
SMS, Latin America
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