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minor✓ Resolved

SMS Delivery Failures from Twilio to Access Malawi

Twilio•Mon, Jul 20, 2026, 07:32 PM
Status
resolved
Duration
1d 3h
Updates
9
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Jul 21, 2026, 11:15 PM
This incident has been resolved.
monitoringTue, Jul 21, 2026, 07:35 PM
We have observed a recovery in SMS delivery from Twilio to Access network subscribers in Malawi and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoringTue, Jul 21, 2026, 03:34 PM
We have observed a recovery in SMS delivery from Twilio to Access network subscribers in Malawi and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringTue, Jul 21, 2026, 01:34 PM
We have observed a recovery in SMS delivery from Twilio to Access network subscribers in Malawi and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Jul 21, 2026, 11:34 AM
Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
identifiedTue, Jul 21, 2026, 03:27 AM
Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedMon, Jul 20, 2026, 11:18 PM
Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedMon, Jul 20, 2026, 09:14 PM
Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Jul 20, 2026, 08:09 PM
Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Jul 20, 2026, 07:32 PM
Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
7935ebe3-9eff-4ebb-a6e6-40affd8d47b0
External ID
dt5wp56pcs6r
🕐 Started
Mon, Jul 20, 2026, 07:32 PM
🔄 Last Updated
Tue, Jul 21, 2026, 11:15 PM
✓ Resolved
Tue, Jul 21, 2026, 11:15 PM
MINOR
Impact Level
1d 3h
Total Duration
9
Status Updates
Affected Components
SMS, Middle East & Africa
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