Some merchants encountering error messages within their admins

This incident has been resolved.

Between 07:53 - 8:45 UTC on October 29, 2026, we experienced errors affecting the Shopify admin, including in the Shopify mobile app. A fix was implemented at 08:30 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

We've identified the problem impacting Admin and mobile version of Admin and we're working on a solution. Admin is now fully available and our team continues to work on the issues impacting the mobile version.

We are continuing to investigate slow page loads and errors affecting Admin for some merchants. We will provide another update when more information is available.

Merchants may experience errors or slow loading when trying to access the Shopify admin. Affected pages may fail to load and show the message "504 Gateway Time-out". We're investigating and will provide an update as soon as possible.