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minor✓ Resolved

SMS Delivery Delay to Claro Network in Brazil

Twilio•Sat, Feb 14, 2026, 05:23 AM
Status
resolved
Duration
3h 7m
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSat, Feb 14, 2026, 08:30 AM
This incident has been resolved.
monitoringSat, Feb 14, 2026, 06:20 AM
We are observing recovery in SMS delivery delays when sending messages to Claro Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingSat, Feb 14, 2026, 05:23 AM
We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
78726747-2992-4adc-8779-857f68e51024
External ID
f7z70q4czg89
🕐 Started
Sat, Feb 14, 2026, 05:23 AM
🔄 Last Updated
Sat, Feb 14, 2026, 08:30 AM
✓ Resolved
Sat, Feb 14, 2026, 08:30 AM
MINOR
Impact Level
3h 7m
Total Duration
2
Status Updates
Affected Components
SMS, Latin America
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