minor✓ Resolved

SMS Delivery Delay to Claro Network in Brazil

Twilio•2026-02-14 05:23 UTC

Status

resolved

Duration

3h 7m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-02-14 08:30 UTC

This incident has been resolved.

monitoring2026-02-14 06:20 UTC

We are observing recovery in SMS delivery delays when sending messages to Claro Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-02-14 05:23 UTC

We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

78726747-2992-4adc-8779-857f68e51024

External ID

f7z70q4czg89

🕐 First reported

2026-02-14 05:23 UTC

🔄 Last Updated

2026-02-14 08:30 UTC

✓ Resolved

2026-02-14 08:30 UTC

MINOR

Impact Level

3h 7m

Total Duration

Status Updates

Affected Components

SMS, Latin America

REQUEST COVERAGE

No article has been written for this incident yet. When 100 people request coverage, we request generation of one.

0 / 100 requests100 more needed