← Back to Twilio History
minor✓ Resolved
SMS Delivery Delays from Twilio to Shelcomm United States
Status
resolved
Duration
4h 7m
Updates
5
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedMon, Apr 13, 2026, 08:55 AM
This incident has been resolved.
monitoringMon, Apr 13, 2026, 06:48 AM
We have observed a recovery in SMS delivery from Twilio to Shelcomm network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Apr 13, 2026, 05:54 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Apr 13, 2026, 05:20 AM
We are continuing to work on a fix for this issue.
identifiedMon, Apr 13, 2026, 04:54 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Apr 13, 2026, 04:47 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
76af9822-83c8-49d2-9bfd-32e5185f17e8
External ID
rfkflkr16wtz
🕐 Started
Mon, Apr 13, 2026, 04:47 AM
🔄 Last Updated
Mon, Apr 13, 2026, 08:55 AM
✓ Resolved
Mon, Apr 13, 2026, 08:55 AM
MINOR
Impact Level
4h 7m
Total Duration
5
Status Updates
Affected Components
Other
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed