major✓ Resolved

UPS shipping rates not available at checkout

Shopify•2019-11-08 04:15 UTC

Status

resolved

Duration

3h 29m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2019-11-08 07:44 UTC

This incident has been resolved.

resolved2019-11-08 07:44 UTC

This incident has been resolved.

monitoring2019-11-08 04:15 UTC

Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. 

UPS is working on a solution and we’ll keep you updated.

📊 TECHNICAL DETAILS

Internal ID

7686375e-52d7-49ea-a6d3-c4bc816cab7b

External ID

8690sspd5xck

🕐 Started

2019-11-08 04:15 UTC

🔄 Last Updated

2020-03-27 14:09 UTC

✓ Resolved

2019-11-08 07:44 UTC

MAJOR

Impact Level

3h 29m

Total Duration

Status Updates

Affected Components

Third party services

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