minor✓ Resolved

SMS Delivery Delays to Viva Network in the Dominican Republic

Twilio•2026-01-27 18:17 UTC

Status

resolved

Duration

8h 7m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-01-28 02:25 UTC

This incident has been resolved.

investigating2026-01-27 18:17 UTC

We are experiencing SMS delivery delays when sending messages to Viva Network in the Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

76414bdb-5211-4a7d-afe3-f8958b1981d4

External ID

k8hx4mjljtrc

🕐 First reported

2026-01-27 18:17 UTC

🔄 Last Updated

2026-01-28 02:25 UTC

✓ Resolved

2026-01-28 02:25 UTC

MINOR

Impact Level

8h 7m

Total Duration

Status Updates

Affected Components

SMS, Latin America

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