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minor✓ Resolved

SMS Delivery Delays and Failures from Twilio to Jazz Pakistan

Twilio•Sun, Jul 26, 2026, 10:46 PM
Status
resolved
Duration
12h 14m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Jul 27, 2026, 11:01 AM
This incident has been resolved.
monitoringMon, Jul 27, 2026, 07:07 AM
We have observed a recovery in SMS delivery from Twilio to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoringMon, Jul 27, 2026, 03:07 AM
We have observed a recovery in SMS delivery from Twilio to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringMon, Jul 27, 2026, 01:06 AM
We have observed a recovery in SMS delivery from Twilio to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Jul 27, 2026, 12:04 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSun, Jul 26, 2026, 10:58 PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSun, Jul 26, 2026, 10:46 PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
741298af-6655-452f-9745-adb8d5734bcb
External ID
ksqwxtp2c4jm
🕐 Started
Sun, Jul 26, 2026, 10:46 PM
🔄 Last Updated
Mon, Jul 27, 2026, 11:01 AM
✓ Resolved
Mon, Jul 27, 2026, 11:01 AM
MINOR
Impact Level
12h 14m
Total Duration
6
Status Updates
Affected Components
SMS, APAC
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