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minor✓ Resolved

Flex login errors with SSOv2

Twilio•Tue, Aug 18, 2026, 05:10 PM
Status
resolved
Duration
3h 51m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Aug 18, 2026, 09:01 PM
This incident has been resolved.
monitoringTue, Aug 18, 2026, 08:35 PM
We have identified the cause of the issue causing failures when attempting to login to Flex via SSO and have applied mitigations. Customers can login to Flex via SSO as normal. We will provide another update in 30 minutes or as soon as more information becomes available.
identifiedTue, Aug 18, 2026, 07:57 PM
We are still seeing another uptick in login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
identifiedTue, Aug 18, 2026, 06:56 PM
We are seeing another uptick in login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
monitoringTue, Aug 18, 2026, 06:28 PM
Flex login when using SSOv2 authentication is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available.
investigatingTue, Aug 18, 2026, 06:11 PM
We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Aug 18, 2026, 05:10 PM
We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
73d36c7d-5f08-4bf1-b651-65b85f422c4c
External ID
b85f0px6zy0g
🕐 Started
Tue, Aug 18, 2026, 05:10 PM
🔄 Last Updated
Tue, Aug 18, 2026, 09:01 PM
✓ Resolved
Tue, Aug 18, 2026, 09:01 PM
MINOR
Impact Level
3h 51m
Total Duration
6
Status Updates
Affected Components
Flex Agent DesktopFlex Application Platform
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