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minor✓ Resolved

SMS Delivery Delays and Failures from Twilio to Multiple Networks in Brazil

Twilio•Tue, Apr 7, 2026, 02:27 PM
Status
resolved
Duration
6h 32m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Apr 7, 2026, 09:00 PM
This incident has been resolved.
monitoringTue, Apr 7, 2026, 06:47 PM
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Apr 7, 2026, 05:35 PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedTue, Apr 7, 2026, 03:35 PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Apr 7, 2026, 02:34 PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Apr 7, 2026, 02:27 PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
72d5535e-6c90-4ac0-8a34-655354409c90
External ID
3dkdcdt3pr2p
🕐 Started
Tue, Apr 7, 2026, 02:27 PM
🔄 Last Updated
Tue, Apr 7, 2026, 09:00 PM
✓ Resolved
Tue, Apr 7, 2026, 09:00 PM
MINOR
Impact Level
6h 32m
Total Duration
5
Status Updates
Affected Components
SMS, Latin America
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