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minor✓ Resolved

SMS Delivery Delays from Twilio to Algar Telecom Brazil

Twilio•Thu, Apr 16, 2026, 10:11 AM
Status
resolved
Duration
4h 13m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Apr 16, 2026, 02:25 PM
This incident has been resolved.
monitoringThu, Apr 16, 2026, 02:18 PM
We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringThu, Apr 16, 2026, 12:09 PM
We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Apr 16, 2026, 11:27 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Apr 16, 2026, 10:27 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Apr 16, 2026, 10:11 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
72c33029-d32f-4f1d-bb94-55087e330202
External ID
1tdb16sfh681
🕐 Started
Thu, Apr 16, 2026, 10:11 AM
🔄 Last Updated
Thu, Apr 16, 2026, 02:25 PM
✓ Resolved
Thu, Apr 16, 2026, 02:25 PM
MINOR
Impact Level
4h 13m
Total Duration
5
Status Updates
Affected Components
SMS, Latin America
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