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minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Movistar Mexico

Twilio•Fri, May 29, 2026, 09:10 PM
Status
resolved
Duration
4h 24m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSat, May 30, 2026, 01:35 AM
This incident has been resolved.
monitoringSat, May 30, 2026, 12:57 AM
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringFri, May 29, 2026, 10:52 PM
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, May 29, 2026, 10:04 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, May 29, 2026, 09:10 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
724d80c8-7e4d-4c18-95ae-697ff5ecb33b
External ID
hbs26c74lvtj
🕐 Started
Fri, May 29, 2026, 09:10 PM
🔄 Last Updated
Sat, May 30, 2026, 01:35 AM
✓ Resolved
Sat, May 30, 2026, 01:35 AM
MINOR
Impact Level
4h 24m
Total Duration
4
Status Updates
Affected Components
SMS, Latin America
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