minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Movistar Mexico

Twilio•2026-05-29 21:10 UTC

Status

resolved

Duration

4h 24m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-05-30 01:35 UTC

This incident has been resolved.

monitoring2026-05-30 00:57 UTC

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoring2026-05-29 22:52 UTC

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-05-29 22:04 UTC

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-05-29 21:10 UTC

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

724d80c8-7e4d-4c18-95ae-697ff5ecb33b

External ID

hbs26c74lvtj

🕐 First reported

2026-05-29 21:10 UTC

🔄 Last Updated

2026-05-30 01:35 UTC

✓ Resolved

2026-05-30 01:35 UTC

MINOR

Impact Level

4h 24m

Total Duration

Status Updates

Affected Components

SMS, Latin America

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