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minor✓ Resolved

SMS Delivery Delays from Twilio to Smart Philippines

Twilio•Sun, Jun 14, 2026, 10:03 AM
Status
resolved
Duration
4h 56m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSun, Jun 14, 2026, 03:00 PM
This incident has been resolved.
monitoringSun, Jun 14, 2026, 12:54 PM
We have observed a recovery in SMS delivery from Twilio to Smart network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSun, Jun 14, 2026, 11:21 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Smart network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSun, Jun 14, 2026, 10:20 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Smart network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSun, Jun 14, 2026, 10:03 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Smart network subscribers in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
71fcbf4a-9ce7-4000-883b-92bf979ef5b7
External ID
qnj0q8ms7vr3
🕐 Started
Sun, Jun 14, 2026, 10:03 AM
🔄 Last Updated
Sun, Jun 14, 2026, 03:00 PM
✓ Resolved
Sun, Jun 14, 2026, 03:00 PM
MINOR
Impact Level
4h 56m
Total Duration
4
Status Updates
Affected Components
SMS, APAC
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