minor✓ Resolved

SMS Delivery Delays from Twilio to Smart Philippines

Twilio•2026-06-14 10:03 UTC

Status

resolved

Duration

4h 56m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-06-14 15:00 UTC

This incident has been resolved.

monitoring2026-06-14 12:54 UTC

We have observed a recovery in SMS delivery from Twilio to Smart network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-06-14 11:21 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Smart network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-06-14 10:20 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Smart network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-06-14 10:03 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Smart network subscribers in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

71fcbf4a-9ce7-4000-883b-92bf979ef5b7

External ID

qnj0q8ms7vr3

🕐 First reported

2026-06-14 10:03 UTC

🔄 Last Updated

2026-06-14 15:00 UTC

✓ Resolved

2026-06-14 15:00 UTC

MINOR

Impact Level

4h 56m

Total Duration

Status Updates

Affected Components

SMS, APAC

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