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minor✓ Resolved

SMS Delivery Receipt Delays from Twilio to Globe Telecom Philippines

Twilio•Fri, Aug 28, 2026, 10:35 AM
Status
resolved
Duration
4h 19m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Aug 28, 2026, 02:55 PM
This incident has been resolved.
monitoringFri, Aug 28, 2026, 12:39 PM
We have observed a recovery in SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Aug 28, 2026, 11:36 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Aug 28, 2026, 10:35 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
7168315a-9aa8-4420-91b3-4c257aea5efa
External ID
lxcg9hjkn0jy
🕐 Started
Fri, Aug 28, 2026, 10:35 AM
🔄 Last Updated
Fri, Aug 28, 2026, 02:55 PM
✓ Resolved
Fri, Aug 28, 2026, 02:55 PM
MINOR
Impact Level
4h 19m
Total Duration
3
Status Updates
Affected Components
SMS, APAC
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