← Back to Twilio History
minor✓ Resolved

SMS Delivery Delays from Twilio Phone Numbers to MTN Zambia

Twilio•Thu, May 28, 2026, 05:39 PM
Status
resolved
Duration
3h 31m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, May 28, 2026, 09:10 PM
This incident has been resolved.
monitoringThu, May 28, 2026, 07:01 PM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, May 28, 2026, 06:01 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, May 28, 2026, 05:39 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
71045521-7cb4-4376-b943-8aa5976341eb
External ID
m2vhdj8bv2pm
🕐 Started
Thu, May 28, 2026, 05:39 PM
🔄 Last Updated
Thu, May 28, 2026, 09:10 PM
✓ Resolved
Thu, May 28, 2026, 09:10 PM
MINOR
Impact Level
3h 31m
Total Duration
3
Status Updates
Affected Components
SMS, Middle East & Africa
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed