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minor✓ Resolved

Issues Affecting Zoom Phone and Zoom Contact Center Inbound and Outbound SMS in Australia

Zoom•Thu, Mar 12, 2026, 01:14 AM
Status
resolved
Duration
3 hours
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Mar 12, 2026, 04:15 AM
This incident has been resolved.
monitoringThu, Mar 12, 2026, 03:58 AM
Our underlying carrier partner has resolved the issue affecting inbound and outbound SMS delivery. Our team will continue to monitor the situation closely and keep you informed of any further developments.
identifiedThu, Mar 12, 2026, 02:53 AM
We continue to work with our carrier to resolve the issue and will keep you informed with timely updates as progress is made. Thank you for your patience.
identifiedThu, Mar 12, 2026, 01:53 AM
We have identified the issue affecting inbound and outbound SMS delivery. We are working with our carrier to resolve the issue and will keep you informed with timely updates as progress is made. Thank you for your patience.
investigatingThu, Mar 12, 2026, 01:14 AM
We are currently investigating a service degradation affecting Zoom Phone and Zoom Contact Center Inbound and Outbound SMS in Australia. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

📊 TECHNICAL DETAILS

Internal ID
70fd8748-cf49-424d-a1d6-ca36d7505888
External ID
y02m1x9q1qsw
🕐 Started
Thu, Mar 12, 2026, 01:14 AM
🔄 Last Updated
Thu, Mar 12, 2026, 04:15 AM
✓ Resolved
Thu, Mar 12, 2026, 04:15 AM
MINOR
Impact Level
3 hours
Total Duration
4
Status Updates
Affected Components
SMS/MMS (Inbound/Outbound)SMS (Inbound/Outbound)
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