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minor✓ Resolved

User Authentication Identity Gateway API High Latency for T-Mobile in United States

Twilio•Wed, Apr 15, 2026, 02:18 AM
Status
resolved
Duration
3h 6m
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Apr 15, 2026, 05:25 AM
This incident has been resolved.
monitoringWed, Apr 15, 2026, 03:21 AM
We have observed a recovery in User Authentication Identity Gateway API high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Apr 15, 2026, 02:18 AM
Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
708fe98b-0a16-40a0-9eed-0875c21488f9
External ID
mmb27kgdl0h7
🕐 Started
Wed, Apr 15, 2026, 02:18 AM
🔄 Last Updated
Wed, Apr 15, 2026, 05:25 AM
✓ Resolved
Wed, Apr 15, 2026, 05:25 AM
MINOR
Impact Level
3h 6m
Total Duration
2
Status Updates
Affected Components
Lookup SIM Swap
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