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minor✓ Resolved

Flex Ai Create Notes Are Failing Due to High Private Ai Latencies

Twilio•Mon, Jul 20, 2026, 03:22 PM
Status
resolved
Duration
32 minutes
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Jul 20, 2026, 03:55 PM
This incident has been resolved.
monitoringMon, Jul 20, 2026, 03:29 PM
Flex Ai create notes is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
investigatingMon, Jul 20, 2026, 03:22 PM
Our engineers are investigating the issue with Flex Ai and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
7072cfb5-4c5d-4873-88fd-4d52479dcf97
External ID
6ck6gb2v8jjf
🕐 Started
Mon, Jul 20, 2026, 03:22 PM
🔄 Last Updated
Mon, Jul 20, 2026, 03:55 PM
✓ Resolved
Mon, Jul 20, 2026, 03:55 PM
MINOR
Impact Level
32 minutes
Total Duration
2
Status Updates
Affected Components
Flex Application Platform
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