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major✓ Resolved

Help Center and Live Chat are unavailable

Shopify•Fri, Mar 20, 2026, 07:53 PM
Status
resolved
Duration
52 minutes
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Mar 20, 2026, 08:45 PM
This incident has been resolved.
investigatingFri, Mar 20, 2026, 08:08 PM
We are investigating and will keep you updated.
investigatingFri, Mar 20, 2026, 07:53 PM
Our Help Center and live chat support may be intermittently unavailable due to a technical issue. Sidekick may also be experiencing issues when fetching Help Center documents. We’re investigating and will keep you updated. For the time being, please contact our 24/7 support team using another method.

📊 TECHNICAL DETAILS

Internal ID
701deba5-2732-4528-8486-4ce566b73fd0
External ID
y96xnmj45376
🕐 Started
Fri, Mar 20, 2026, 07:53 PM
🔄 Last Updated
Fri, Mar 20, 2026, 08:45 PM
✓ Resolved
Fri, Mar 20, 2026, 08:45 PM
MAJOR
Impact Level
52 minutes
Total Duration
2
Status Updates
Affected Components
Support
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