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minor✓ Resolved

SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Multiple Networks in United States

TwilioThu, Jul 16, 2026, 08:36 PM
Status
resolved
Duration
3h 48m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jul 17, 2026, 12:25 AM
This incident has been resolved.
monitoringThu, Jul 16, 2026, 10:15 PM
We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Jul 16, 2026, 09:45 PM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Jul 16, 2026, 08:40 PM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple small networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
identifiedThu, Jul 16, 2026, 08:37 PM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, Jul 16, 2026, 08:36 PM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
6f505d68-d29f-46c2-9fd9-16e293916cfc
External ID
d3vqyb8qvxgx
🕐 Started
Thu, Jul 16, 2026, 08:36 PM
🔄 Last Updated
Fri, Jul 17, 2026, 12:25 AM
✓ Resolved
Fri, Jul 17, 2026, 12:25 AM
MINOR
Impact Level
3h 48m
Total Duration
5
Status Updates
Affected Components
SMS Long Code, North America
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