minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Appalachian Wireless United States

SendGrid•Thu, Sep 10, 2026, 06:59 PM

Status

resolved

Duration

5h 31m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Sep 11, 2026, 12:30 AM

This incident has been resolved.

monitoringThu, Sep 10, 2026, 10:25 PM

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedThu, Sep 10, 2026, 10:10 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedThu, Sep 10, 2026, 08:06 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedThu, Sep 10, 2026, 07:04 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingThu, Sep 10, 2026, 06:59 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

6e8a0d68-7543-4a28-adf1-a706d7a4cdd7

External ID

kjkp5bprb8s1

🕐 Started

Thu, Sep 10, 2026, 06:59 PM

🔄 Last Updated

Fri, Sep 11, 2026, 12:30 AM

✓ Resolved

Fri, Sep 11, 2026, 12:30 AM

MINOR

Impact Level

5h 31m

Total Duration

Status Updates

Affected Components

SMS Long Code, North AmericaSMS Short Code, North America

REQUEST COVERAGE

No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.

0 / 100 requests100 more needed