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minor✓ Resolved

Custom domain certificates are not being issued

Shopify•Thu, Jul 9, 2026, 08:02 PM
Status
resolved
Duration
1h 59m
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Jul 9, 2026, 10:01 PM
This incident has been resolved.
monitoringThu, Jul 9, 2026, 08:56 PM
This issue has been resolved and we continue to monitor to ensure a return to baseline service.
investigatingThu, Jul 9, 2026, 08:02 PM
Custom domains are currently not receiving new tls certificates for new purchases and renewals, and these domains will not be accessible. We are working with our providers and will update you as soon as possible.

📊 TECHNICAL DETAILS

Internal ID
6dbac680-d385-46f8-916a-d29544dd2e87
External ID
8dxbkh6v5yv1
🕐 Started
Thu, Jul 9, 2026, 08:02 PM
🔄 Last Updated
Thu, Jul 9, 2026, 10:01 PM
✓ Resolved
Thu, Jul 9, 2026, 10:01 PM
MINOR
Impact Level
1h 59m
Total Duration
2
Status Updates
Affected Components
Storefront
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