← Back to Twilio History
minor✓ Resolved

SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Safaricom Kenya

Twilio•Sun, Aug 2, 2026, 01:17 PM
Status
resolved
Duration
2h 43m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSun, Aug 2, 2026, 04:01 PM
This incident has been resolved.
monitoringSun, Aug 2, 2026, 02:51 PM
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Safaricom network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSun, Aug 2, 2026, 01:52 PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Safaricom network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSun, Aug 2, 2026, 01:17 PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Safaricom network subscribers in Kenya. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
6bfb6447-ee64-41c2-852f-55d68d93bff8
External ID
bj32d99klw04
🕐 Started
Sun, Aug 2, 2026, 01:17 PM
🔄 Last Updated
Sun, Aug 2, 2026, 04:01 PM
✓ Resolved
Sun, Aug 2, 2026, 04:01 PM
MINOR
Impact Level
2h 43m
Total Duration
3
Status Updates
Affected Components
SMS, Middle East & Africa
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed