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minor✓ Resolved
Voice Signaling and Media traffic Affected for Interconnect (TNX) customers in US2
Status
resolved
Duration
3d 22h
Updates
13
Coverage
1 article
📰 RELATED ARTICLES
INCIDENT TIMELINE
✓ ResolvedFri, Jan 23, 2026, 05:20 PM
This incident has been resolved.
monitoringThu, Jan 22, 2026, 10:59 AM
We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 24 hours or as soon as more information becomes available.
monitoringWed, Jan 21, 2026, 10:58 AM
We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 24 hours or as soon as more information becomes available.
monitoringTue, Jan 20, 2026, 06:57 PM
We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 16 hours or as soon as more information becomes available.
monitoringTue, Jan 20, 2026, 10:58 AM
We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 8 hours or as soon as more information becomes available.
monitoringTue, Jan 20, 2026, 06:58 AM
We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 4 hours or as soon as more information becomes available.
monitoringTue, Jan 20, 2026, 02:58 AM
We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 4 hours or as soon as more information becomes available.
monitoringMon, Jan 19, 2026, 10:59 PM
We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 4 hours or as soon as more information becomes available.
monitoringMon, Jan 19, 2026, 08:53 PM
We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 2 hours or as soon as more information becomes available.
monitoringMon, Jan 19, 2026, 08:21 PM
We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 30 minutes or as soon as more information becomes available.
investigatingMon, Jan 19, 2026, 08:16 PM
We are still investigating an issue that may impact Voice signaling and media traffic for Interconnect (TNX) customers in US2. We are working to deploy a fix. We expect to provide another update in 30 minutes or as soon as more information becomes available.
investigatingMon, Jan 19, 2026, 07:42 PM
We continue investigating an issue that may impact Voice signaling and media traffic for Interconnect (TNX) customers in US2. We are working to deploy a fix. We expect to provide another update in 30 minutes or as soon as more information becomes available.
investigatingMon, Jan 19, 2026, 07:25 PM
Our engineers have identified an issue that may impact Voice signaling and media traffic for Interconnect (TNX) customers in US2. We are working to deploy a fix. We expect to provide another update in 15 minutes or as soon as more information becomes available.
investigatingMon, Jan 19, 2026, 06:31 PM
Our monitoring systems have detected a potential issue with Programable Voice Services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
📊 TECHNICAL DETAILS
Internal ID
6befdf8c-eaa5-4aa7-a1bb-17dcd422e0cd
External ID
k9d8g6nxh9f4
🕐 Started
Mon, Jan 19, 2026, 06:31 PM
🔄 Last Updated
Fri, Jan 23, 2026, 05:20 PM
✓ Resolved
Fri, Jan 23, 2026, 05:20 PM
MINOR
Impact Level
3d 22h
Total Duration
13
Status Updates
Affected Components
PSTN US2SIP Interface US2Client Web US2Client Mobile US2Elastic SIP Trunking US2
✍️
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