minor✓ Resolved

SMS Delivery Failures from France to a Subset of Twilio Short Codes

Twilio•2026-10-15 13:40 UTC

Status

resolved

Duration

3h 40m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-10-15 17:20 UTC

This incident has been resolved.

resolved2026-10-15 17:20 UTC

The incident has been resolved and SMS delivery from network subscribers in France to a subset of Twilio Short Codes is operating normally.

monitoring2026-10-15 17:08 UTC

We have observed a recovery in SMS delivery from France to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoring2026-10-15 15:08 UTC

We have observed a recovery in SMS delivery from France to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-10-15 14:33 UTC

Twilio customers may be experiencing SMS delivery failures from France to a subset of Twilio Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-10-15 13:40 UTC

Twilio customers may be experiencing SMS delivery failures from France to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

6af8d74f-b3a7-4cfc-8f34-4a918b7c73ff

External ID

c0t3nygfbyml

🕐 Started

2026-10-15 13:40 UTC

🔄 Last Updated

2026-10-15 17:20 UTC

✓ Resolved

2026-10-15 17:20 UTC

MINOR

Impact Level

3h 40m

Total Duration

Status Updates

Affected Components

SMS, Europe

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