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minor✓ Resolved
SMS Delivery Delays from Twilio to Smartfren Telecom Indonesia
Status
resolved
Duration
2d 1h
Updates
10
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedWed, Jun 3, 2026, 12:25 PM
This incident has been resolved.
monitoringWed, Jun 3, 2026, 10:48 AM
We have observed a recovery in SMS delivery from Twilio to Smartfren Telecom network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Jun 2, 2026, 10:26 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
identifiedTue, Jun 2, 2026, 06:25 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
identifiedMon, Jun 1, 2026, 10:25 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to PT Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedMon, Jun 1, 2026, 06:24 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to PT Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedMon, Jun 1, 2026, 04:24 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to PT Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Jun 1, 2026, 03:23 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Jun 1, 2026, 01:37 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingMon, Jun 1, 2026, 11:36 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Jun 1, 2026, 10:35 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
6a9f436c-87bb-4bd3-9df8-c2d396f1ed0d
External ID
rxrxxx78j420
🕐 Started
Mon, Jun 1, 2026, 10:35 AM
🔄 Last Updated
Wed, Jun 3, 2026, 12:25 PM
✓ Resolved
Wed, Jun 3, 2026, 12:25 PM
MINOR
Impact Level
2d 1h
Total Duration
10
Status Updates
Affected Components
SMS, APAC
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