minor✓ Resolved

Themes not installing to some shops, problems with downloading shipping labels

Shopify•2019-10-22 20:13 UTC

Status

resolved

Duration

6h 53m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2019-10-23 03:07 UTC

This incident has been resolved.

resolved2019-10-23 03:07 UTC

This incident has been resolved.

identified2019-10-22 20:55 UTC

The issue has been identified. We are working with our third party providers to resolve these issues.

investigating2019-10-22 20:13 UTC

Some users are currently unable to install Themes from the Shopify Theme Store.
Some users are currently unable to download Shipping Labels.
Some users are currently unable to retrieve digital downloads.

We are investigating the issue and will keep you updated.

📊 TECHNICAL DETAILS

Internal ID

6a22df3d-7985-4288-a2e2-c6b385f8c75a

External ID

j7z1hcmc2bmp

🕐 Started

2019-10-22 20:13 UTC

🔄 Last Updated

2020-03-27 14:09 UTC

✓ Resolved

2019-10-23 03:07 UTC

MINOR

Impact Level

6h 53m

Total Duration

Status Updates

Affected Components

Admin

REQUEST COVERAGE

No article has been written for this incident yet. When 100 people request coverage, we request generation of one.

0 / 100 requests100 more needed