minor✓ Resolved

SMS Delivery Failures From a Subset of Twilio Long Codes to Multiple Networks in France

SendGrid•Tue, Sep 8, 2026, 03:56 PM

Status

resolved

Duration

2h 28m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Sep 8, 2026, 06:25 PM

This incident has been resolved.

monitoringTue, Sep 8, 2026, 05:15 PM

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedTue, Sep 8, 2026, 05:02 PM

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to network subscribers on multiple networks in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedTue, Sep 8, 2026, 04:02 PM

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to network subscribers on multiple networks in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingTue, Sep 8, 2026, 03:56 PM

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to network subscribers on multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

69c3f409-5474-439c-8a9f-57ace52c0569

External ID

fb7pk8gm5ydh

🕐 Started

Tue, Sep 8, 2026, 03:56 PM

🔄 Last Updated

Tue, Sep 8, 2026, 06:25 PM

✓ Resolved

Tue, Sep 8, 2026, 06:25 PM

MINOR

Impact Level

2h 28m

Total Duration

Status Updates

Affected Components

SMS, Europe

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