critical✓ Resolved

Elevated Error Rates on Multiple Cloud Environments

Auth0•2026-09-01 15:50 UTC

Status

resolved

Duration

10m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-09-01 16:01 UTC

This incident has been resolved.

resolved2026-09-03 18:23 UTC

A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/2026-09-01_-_Elevated_Errors_On_Multiple_Public_and_Private_Cloud_Environments.pdf](https://cdn.auth0.com/website/2026-09-01_-_Elevated_Errors_On_Multiple_Public_and_Private_Cloud_Environments.pdf)

resolved2026-09-01 16:08 UTC

The Auth0 Engineering team has applied a fix for the issue. Error rates on affected environments are subsiding. Impacted customers should observe service restoration at this time. After monitoring the environment to ensure service stability, we're considering this incident resolved.

investigating2026-09-01 15:50 UTC

We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

📊 TECHNICAL DETAILS

Internal ID

68d8b344-2816-45dd-9aa5-5e0803d1d2ef

External ID

1kfdtvb4x0w2

🕐 Started

2026-09-01 15:50 UTC

🔄 Last Updated

2026-09-03 18:23 UTC

✓ Resolved

2026-09-01 16:01 UTC

CRITICAL

Impact Level

10m

Total Duration

Status Updates

Affected Components

US-1 / AuthenticationUS-1 / Machine to MachineUS-3 / AuthenticationUS-3 / Machine to MachineUS-5 / AuthenticationUS-5 / Machine to MachineEU-1 / AuthenticationEU-1 / Machine to MachineEU-2 / AuthenticationEU-2 / Machine to MachineUK-1 / AuthenticationUK-1 / Machine to Machine

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