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minor✓ Resolved

SMS Delivery Delays From a Subset of Twilio Short Codes to Multiple Networks in Colombia

Twilio•Sat, Aug 1, 2026, 02:57 AM
Status
resolved
Duration
6h 22m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSat, Aug 1, 2026, 09:20 AM
This incident has been resolved.
monitoringSat, Aug 1, 2026, 07:54 AM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringSat, Aug 1, 2026, 05:53 AM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Aug 1, 2026, 04:47 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Aug 1, 2026, 03:44 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSat, Aug 1, 2026, 02:57 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
6789f64e-5082-440c-8db0-290f5482407c
External ID
vm5x69xwsg23
🕐 Started
Sat, Aug 1, 2026, 02:57 AM
🔄 Last Updated
Sat, Aug 1, 2026, 09:20 AM
✓ Resolved
Sat, Aug 1, 2026, 09:20 AM
MINOR
Impact Level
6h 22m
Total Duration
5
Status Updates
Affected Components
SMS, Latin America
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