minoridentified

SMS Delivery Delays from Twilio to Surf Telecom Brazil

Twilio•2026-10-27 23:23 UTC

Status

identified

Duration

Ongoing

Updates

Coverage

0 articles

INCIDENT TIMELINE

identified2026-10-28 00:50 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-10-27 23:49 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-10-27 23:23 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

664c1c36-d8b1-4ab7-8a88-8f11a3b652a6

External ID

crgyp7tjc6qj

🕐 Started

2026-10-27 23:23 UTC

🔄 Last Updated

2026-10-28 00:50 UTC

MINOR

Impact Level

Ongoing

Total Duration

Status Updates

Affected Components

SMS, Latin America

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