Email to Board feature isn't working as expected for some customers

This incident has been resolved.

On September 25th, we identified a temporary outage with the Email-to-Board feature. The affected feature is now back online, and no further impact has been observed.

On Sept 25 we identified that our email-to-board feature was failing for some users. We have taken action to mitigate this issue and we will continue to monitor for the next 30 minutes before marking the incident as resolved.

We've identified the issue that caused the issues with the Email-to-Board feature not working correctly, and we're now working on a fix for the problem and will provide a new update here soon.

We are continuing to investigate issues with Email-to-Board feature not working for some customers and will provide updates as we learn more.

We are investigating issues with Email-to-Board feature not working for some customers and will provide updates here soon.