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minor✓ Resolved

SMS Delivery Delays and Failures Between a subset of Twilio Long Codes and Multiple Networks in Chile

Twilio•Wed, Feb 25, 2026, 06:12 PM
Status
resolved
Duration
4h 23m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Feb 25, 2026, 10:35 PM
This incident has been resolved.
monitoringWed, Feb 25, 2026, 08:27 PM
We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Feb 25, 2026, 07:57 PM
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Feb 25, 2026, 07:05 PM
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Feb 25, 2026, 06:12 PM
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
64d9d696-ba99-4ce4-a06b-073537776149
External ID
psryxwbrxr2s
🕐 Started
Wed, Feb 25, 2026, 06:12 PM
🔄 Last Updated
Wed, Feb 25, 2026, 10:35 PM
✓ Resolved
Wed, Feb 25, 2026, 10:35 PM
MINOR
Impact Level
4h 23m
Total Duration
4
Status Updates
Affected Components
SMS, Latin America
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