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minor✓ Resolved

SMS Delivery Delays and Failures from Twilio to Rakuten Japan

Twilio•Sun, Aug 9, 2026, 09:21 AM
Status
resolved
Duration
4h 13m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSun, Aug 9, 2026, 01:35 PM
This incident has been resolved.
monitoringSun, Aug 9, 2026, 12:09 PM
We have observed a recovery in SMS delivery from Twilio to Rakuten network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSun, Aug 9, 2026, 10:25 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSun, Aug 9, 2026, 09:25 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSun, Aug 9, 2026, 09:21 AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Rakuten network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
64d35a22-1728-49a9-b817-54992519c711
External ID
2rpmqsgryxg3
🕐 Started
Sun, Aug 9, 2026, 09:21 AM
🔄 Last Updated
Sun, Aug 9, 2026, 01:35 PM
✓ Resolved
Sun, Aug 9, 2026, 01:35 PM
MINOR
Impact Level
4h 13m
Total Duration
4
Status Updates
Affected Components
SMS, APAC
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