major✓ Resolved

Some customers experiencing issues with the Shop App

Shopify•2026-09-18 13:40 UTC

Status

resolved

Duration

25 minutes

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-09-18 14:05 UTC

This incident has been resolved.

monitoring2026-09-18 13:53 UTC

A fix has been implemented and we are monitoring the results.

identified2026-09-18 13:48 UTC

The issue has been identified and a fix is being implemented.

investigating2026-09-18 13:40 UTC

Some customers may experience issues with the Shop App. Products are not loading. Some shops may not be available.

Internal ID

64c22033-e762-42b3-bb9e-dc104e51ea47

External ID

fqrkvkx9frf6

🕐 Started

2026-09-18 13:40 UTC

🔄 Last Updated

2026-09-18 14:05 UTC

✓ Resolved

2026-09-18 14:05 UTC

MAJOR

Impact Level

25 minutes

Total Duration

Status Updates

Affected Components

API & Mobile

REQUEST COVERAGE

No article has been written for this incident yet. When 100 people request coverage, we request generation of one.

0 / 100 requests100 more needed