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minor✓ Resolved

User Authentication Identity SNA Missing Redirects for Three in United Kingdom

Twilio•Tue, Jul 21, 2026, 04:21 PM
Status
resolved
Duration
3h 9m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Jul 21, 2026, 07:31 PM
This incident has been resolved.
monitoringTue, Jul 21, 2026, 05:28 PM
We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Jul 21, 2026, 04:46 PM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Jul 21, 2026, 04:21 PM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
64955b34-6947-4238-9938-64bfc1a2090f
External ID
7ppd64y8vq1g
🕐 Started
Tue, Jul 21, 2026, 04:21 PM
🔄 Last Updated
Tue, Jul 21, 2026, 07:31 PM
✓ Resolved
Tue, Jul 21, 2026, 07:31 PM
MINOR
Impact Level
3h 9m
Total Duration
3
Status Updates
Affected Components
Verify Silent Network Auth
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