minor✓ Resolved

User Authentication Identity SNA Missing Redirects for Three in United Kingdom

Twilio•2026-07-21 16:21 UTC

Status

resolved

Duration

3h 9m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-07-21 19:31 UTC

This incident has been resolved.

monitoring2026-07-21 17:28 UTC

We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-07-21 16:46 UTC

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-07-21 16:21 UTC

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

64955b34-6947-4238-9938-64bfc1a2090f

External ID

7ppd64y8vq1g

🕐 Started

2026-07-21 16:21 UTC

🔄 Last Updated

2026-07-21 19:31 UTC

✓ Resolved

2026-07-21 19:31 UTC

MINOR

Impact Level

3h 9m

Total Duration

Status Updates

Affected Components

Verify Silent Network Auth

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