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minor✓ Resolved

User Authentication Identity SNA Failure Increase for EE in United Kingdom

Twilio•Tue, Jul 28, 2026, 02:01 PM
Status
resolved
Duration
3h 48m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Jul 28, 2026, 05:50 PM
This incident has been resolved.
monitoringTue, Jul 28, 2026, 03:40 PM
We have observed a recovery in User Authentication Identity SNA failure increase for EE in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Jul 28, 2026, 03:21 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for EE in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Jul 28, 2026, 02:15 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for EE in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Jul 28, 2026, 02:01 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for EE in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
644c1d92-854d-4f91-ad00-e3f3b0a9778d
External ID
83ls61xvpfx3
🕐 Started
Tue, Jul 28, 2026, 02:01 PM
🔄 Last Updated
Tue, Jul 28, 2026, 05:50 PM
✓ Resolved
Tue, Jul 28, 2026, 05:50 PM
MINOR
Impact Level
3h 48m
Total Duration
4
Status Updates
Affected Components
Verify Silent Network Auth
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